Shipping policy

Shipping Policy

At Novelle Glow, we strive to deliver your order quickly and efficiently.

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1. Processing Time

Orders are processed within 1–2 business days after payment is received. Once your order has been shipped, you will receive a confirmation email with tracking information.

Note: Weekend orders will be processed on the next business day.

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2. Shipping Destinations & Delivery Times

We deliver to the following countries with estimated delivery times:

Please note: Delivery times may vary due to customs clearance, delays with the shipping carrier, or unforeseen circumstances.

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3. Shipment Tracking

Once your order has been shipped, you will receive a tracking number via email. You can track your order using the provided link.

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4. Delivery Delays

We strive to deliver within the stated timeframe. However, delays may occur due to:

• Bad weather conditions

• Customs clearance

• High order volume (e.g., holidays or sales events)

If your order is delayed beyond the estimated timeframe, please contact us at info@novelleglow.com

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5. Lost or Stolen Packages

Once the shipping carrier confirms delivery, Novelle Glow is not responsible for lost or stolen packages.

If your package appears to be lost, please:

• Double-check the delivery address

• Ask family members or neighbors

• Contact the shipping carrier directly

If the problem cannot be resolved, please contact us at info@novelleglow.com

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6. Damaged Goods

If your order arrives damaged, please email us at info@novelleglow.com within 48 hours with:

• Your order number

• Photos of the damaged goods and packaging

Depending on the situation, we will offer you a replacement or a full refund.

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7. International Customs Duties & Taxes

Customers outside the EU and the UK may be responsible for any applicable customs duties or taxes. Customs clearance times may affect delivery times.

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Contact Information

DEMERIO LTD